1/11/2024 0 Comments Skill connect360If the issue persists, please chat with us. Tap “Remove Device” at the lower end of your screen.Choose the Furbo Camera you wish to remove.While on your Furbo’s homescreen, tap the “MENU button (☰) on the bottom right.If your Furbo app is prompting you to start live streaming but is failing, go to your Furbo app and follow these steps:.If your Furbo app is prompting you to set up your Furbo, make sure you are logged in to the account you initially set up your Furbo with.Go to the Furbo app and select "Reset WiFi". If the status light still remains purple, reset your WiFi through the Furbo app.Wait until the light turns Yellow and try to connect again. If the status light remains purple after re-plugging your Furbo, restart your home router.Wait until the light turns to Yellow and try to reconnect. Unplug Furbo, wait 30 seconds and plug it back in.Continue to step two if your Furbo is still not connected. If the light turns yellow, try to connect again. Move your Furbo closer to your home router but keep it at least 5 feet away.Your Furbo is not connected to your internet. Since 2008, our motto has been to 'save time and eliminate frustration'. After two decades of building high performing technology teams for companies such as JPMorgan, Citi Bank, and Comcast, amongst others, I decided to create Skill Connect 360. Chose the Furbo Camera you wish to reset. Business Services New York, United States While at your Furbo’s homescreen, tap the “MENU button (☰) on the bottom right.If the issue persists, please reset the WiFi in the Furbo app.Once the light on your Furbo turns to yellow try to reconnect. If the above steps did not fix the issue.If your other device is able to successfully connect, try to uninstall and reinstall the Furbo app on the phone you are originally attempting to connect to. This will help isolate whether the issue is with the device. If steps 1 - 3 does not work, try to connect to your Furbo using a different device.If your app is still not connected, switch to your 4G/LTE if you are using WiFi on your Smartphone or vice versa, then, try to reconnect.Wait for a few minutes until the light turns to Yellow. Restart the app by closing it from the background, once the app has been closed, relaunch it and try reconnecting.Your Furbo is connected to your internet, but the Furbo app is not able to connect to it. Please click the link below based on your Furbo's status light. If this will not work, please click the button below to chat with us.įollow the troubleshooting steps If you keep getting an error message or are unable to live stream.Try to connect to your Furbo device by using the Furbo app on another smartphone. Switch to your 4G/LTE if you are using WiFi on your Smart Phone, then, try to reconnect.Once the app has been closed, relaunch it. If you are away from your Furbo and cannot see the status light: Take a picture of the Furbo's status light while on top of a white paper.Ī stable internet connection is needed to ensure your Furbo stays connected to your WiFi. ![]() If you need urgent assistance, please click the to chat with us button and prepare these information so we can assist you immediately:Ģ.
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